FAQ


SUPPORT

Customer Service email: contactus@ustico.net / tel: +1 361 463 9017

Travel planning and support: travel@ustico.net

Plan your trip with us

If you would like to receive more travel information, request an itinerary suggestion or would like to book a hotel, hostel or tour in Costa Rica, please contact us by email travel@ustico.net and we will get back to you.

We just need your preferred travel date, the number of people in your party (adults and children), and pickup location if you need transportation.

ORDER

How secure is my personal information?
US Tico adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

What forms of payment do you accept?

We accept PayPal and the following credit cards: Visa, Mastercard, Discover, American Express.

Can I cancel my order?

You can cancel your order within 24 hours of placing it. After that, it will have been processed, and you won’t be able to cancel. You can, however, return your items for store credit.

SHIPPING

Do you ship internationally?

Yes! Just be sure to check that the items you are ordering will clear customs in your country.

What shipping carriers do you use?

We choose USPS, UPS, DHL and other shipping carriers worldwide. We will select the best carrier for specific countries to make sure your package arrives in time.

How long does it take to process my order?

Once payment has been made, 99% of all orders leave our fulfillment center within 2-3 days.

How long does shipping take?

Our average shipping time is 10-20 business days depending on your location. 

United States, Canada, United Kingdom, Australia: 10-20 business days.

European countries: 10-25 business days.

DELIVERY

How do I track my order?

We will send you the tracking number after your purchase within 1-3 business days. Please visit this link below to track your order.

 https://ustico.net/apps/trackingmore

Are all my items shipped together?

It depends on the products you ordered. Since we operate multiple fulfillment centers so sometimes your items may come with different packages.

RETURNS

What is your return policy?

Upon receiving your product, you have 7 days to file a return request. 

What do I do if I receive a defective product?

If there’s some sort of manufacturing defect, let us know within 7 days of receiving your item. Pictures of the defective product will need to be provided so that we can access your claim.  After we verify that your product was indeed defective, we will give you a store credit for the purchase price of that said product.